Terms & Conditions
- Thank you for your support to More Hugs by Ken Lo. We offer the products to you in accordance with the following Terms and conditions. By accessing and using our website, you are agreeing to all of the following Terms and Conditions.
- More Hugs by Ken Lo reserves all the right to make changes to this website, related policies and agreement, and this Terms and Conditions at any time. It is our advice for you to check any update on our site at a regular basic.
- Prohibitions and Failure to Comply
- We may take actions against your account for activities including, but not limited to:
- Using any technology to attempt to hide the use of multiple accounts or disrupt any of our services in any way
- Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material
- Advertising or sending unsolicited messages of any kind
- Impersonating others or providing any kind of false information
- Intellectual Property
- All software and Content (including any text, audio or music, video, graphics, photographs, and image) are the intellectual property of More Hugs by Ken Lo and are protected by intellectual property and copyright laws and international treaty provisions. This website is only for your personal and non-commercial use. Any non-personal and/or commercial use of the website and the content is prohibited unless it is expressly authorized by More Hugs by Ken Lo and/or its third party licensors. You are not allowed to distribute, reproduce, publish, sell or license any content and information contained within the website without prior consent or authorization of More Hugs by Ken Lo. Any unauthorized actions may result in civil consequences or criminal penalties.
- More Hugs by Ken Lo reserves the right to withdraw or amend any item of our services without prior notice. We will not be liable if for any reason the website is unavailable at any time and for any period.
- We may provide some products or services which are produced, designed, created or managed by third party. We have no control over these third party units and we will not be liable for any intellectual property infringement in which these third party units may involve.
- Third Party Links
- The online shop may include links to other websites or resources that are not operated or prepared by More Hugs by Ken Lo. We have no control over such sites and resources and we will not be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
- More Hugs by Ken Lo is not responsible for the content or accuracy of any off-site pages, which includes but is not limited to advertisers of the website. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.
- Eligibility to Purchase
- In order to be eligible to place orders on this site, you must:
- Be aged 18 or above
- Possess a valid credit/debit card issued by a licensed bank acceptable to More Hugs by Ken Lo for payment or possess a valid PayPal / Alipay account
- Provide personal and payment details that are warranted by you to be both valid and accurate (for example, email address, real name, phone number, billing information and other requested information)
While placing an order with us, you agree to authorize More Hugs by Ken Lo to process a charge or charges on your credit/debit card or PayPal / Alipay account in the amount of the total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information.
Your orders will be subjected to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
- Product Description
- More Hugs by Ken Lo will try our best to ensure that the content and the product descriptions on our online shop are accurate and complete. We however do not guarantee that the content and product descriptions on our website are flawlessly accurate, complete, current or error-free. We will not be liable for any dissatisfaction if you feel a product offered by More Hugs by Ken Lo is not as described.
- Pricing
- Prices are shown on our website in The United States dollars (USD). All prices are retail prices and do not include shipping costs.
- Prices displayed on the website at the time when your order is accepted will be honoured except in the exceptional case where obvious error occurs. We always endeavour to ensure that all prices shown on the website are accurate, we, however, do not guarantee that they are error-free and we reserve our right to rectify any errors found. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we assume you cancel the order.
- If your credit / debit card is not denominated in The United States dollars (USD), the final price charged in your currency will be calculated by your issuing bank / PayPal / Alipay in accordance with the applicable exchange rate on the day your card issuer / PayPal / Alipay processes the transaction. Service charge may be charged on your credit/debit card or Paypal account. For more details, please refer to the Terms and Conditions of your card issuer or PayPal / Alipay.
- Payment
- We accept payments made by Visa, MasterCard, PayPal and Alipay only. By placing an order using one of the above Credit / Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal / Alipay account used is yours or you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to More Hugs by Ken Lo, we will not be liable for any delay or non-delivery.
- All payment conducted on our online shop is processed by the payment system operated by Magento. Once you make payment on our shop, you are agreeing the payment terms of Magento. You may refer to the Terms and Conditions of Magento for your reference. More Hugs by Ken Lo, however, guarantees that your personal details will be solely used to process the transaction you have initiated and will not be used in any unauthorized action by our party. In the absence of our negligence, we will not be liable for any loss you may suffer from the fault or negligence of other party.
- Acceptance of your Order
- Once you have entered your personal and payment details and placed your order with us, we will send you an email acknowledging the receipt of your order. Please be reminded that this email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and More Hugs by Ken Lo will be completed when we send you a confirmation email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are covered by the contract. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
- More Hugs by Ken Lo reserves the right not to accept an order for any reason. Such reasons include, but are not limited to, one of the following:
- The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
- We identify a pricing or product description error.
- We are unable to obtain authorization for payment.
- You do not meet the eligibility criteria to purchase as stated in this Terms and Conditions.
- Liability
- Views expressed in any media by the designers, companies or third parties, whose products are sold on our online shop or with whom we are associated, are their own. More Hugs by Ken Lo has no responsibility for any of such views as they do not necessarily reflect ours.
- The e-commerce provider, Magento that we are using is a completely separate entity from More Hugs by Ken Lo. In this sense, we bear no responsibility for any consequences caused by their decisions, strategies and opinions. More Hugs by Ken Lo does not guarantee that the use of our website and services will be error-free or that the website or the servers that make it available are free of viruses or other harmful components. We recommend all users of our website to ensure they have installed up-to-date anti-virus software.
- Some unexpected events may happen beyond our control, such as adverse weather. Under such conditions, More Hug by Ken Lo will always endeavor to aim at maintaining its quality services but will not be responsible for failure of meeting any obligations in this terms and Conditions.
- Governing Law and Jurisdiction
- This Terms and Conditions, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms and Conditions.
- Thank you for your support to More Hugs by Ken Lo. We offer the products to you in accordance with the following Terms and conditions. By accessing and using our website, you are agreeing to all of the following Terms and Conditions.
- More Hugs by Ken Lo reserves all the right to make changes to this website, related policies and agreement, and this Terms and Conditions at any time. It is our advice for you to check any update on our site at a regular basic.
- Prohibitions and Failure to Comply
- We may take actions against your account for activities including, but not limited to:
- Using any technology to attempt to hide the use of multiple accounts or disrupt any of our services in any way
- Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material
- Advertising or sending unsolicited messages of any kind
- Impersonating others or providing any kind of false information
- Intellectual Property
- All software and Content (including any text, audio or music, video, graphics, photographs, and image) are the intellectual property of More Hugs by Ken Lo and are protected by intellectual property and copyright laws and international treaty provisions. This website is only for your personal and non-commercial use. Any non-personal and/or commercial use of the website and the content is prohibited unless it is expressly authorized by More Hugs by Ken Lo and/or its third party licensors. You are not allowed to distribute, reproduce, publish, sell or license any content and information contained within the website without prior consent or authorization of More Hugs by Ken Lo. Any unauthorized actions may result in civil consequences or criminal penalties.
- More Hugs by Ken Lo reserves the right to withdraw or amend any item of our services without prior notice. We will not be liable if for any reason the website is unavailable at any time and for any period.
- We may provide some products or services which are produced, designed, created or managed by third party. We have no control over these third party units and we will not be liable for any intellectual property infringement in which these third party units may involve.
- Third Party Links
- The online shop may include links to other websites or resources that are not operated or prepared by More Hugs by Ken Lo. We have no control over such sites and resources and we will not be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
- More Hugs by Ken Lo is not responsible for the content or accuracy of any off-site pages, which includes but is not limited to advertisers of the website. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.
- Eligibility to Purchase
- In order to be eligible to place orders on this site, you must:
- Be aged 18 or above
- Possess a valid credit/debit card issued by a licensed bank acceptable to More Hugs by Ken Lo for payment or possess a valid PayPal / Alipay account
- Provide personal and payment details that are warranted by you to be both valid and accurate (for example, email address, real name, phone number, billing information and other requested information)
While placing an order with us, you agree to authorize More Hugs by Ken Lo to process a charge or charges on your credit/debit card or PayPal / Alipay account in the amount of the total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information.
Your orders will be subjected to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
- Product Description
- More Hugs by Ken Lo will try our best to ensure that the content and the product descriptions on our online shop are accurate and complete. We however do not guarantee that the content and product descriptions on our website are flawlessly accurate, complete, current or error-free. We will not be liable for any dissatisfaction if you feel a product offered by More Hugs by Ken Lo is not as described.
- Pricing
- Prices are shown on our website in The United States dollars (USD). All prices are retail prices and do not include shipping costs.
- Prices displayed on the website at the time when your order is accepted will be honoured except in the exceptional case where obvious error occurs. We always endeavour to ensure that all prices shown on the website are accurate, we, however, do not guarantee that they are error-free and we reserve our right to rectify any errors found. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we assume you cancel the order.
- If your credit / debit card is not denominated in The United States dollars (USD), the final price charged in your currency will be calculated by your issuing bank / PayPal / Alipay in accordance with the applicable exchange rate on the day your card issuer / PayPal / Alipay processes the transaction. Service charge may be charged on your credit/debit card or Paypal account. For more details, please refer to the Terms and Conditions of your card issuer or PayPal / Alipay.
- Payment
- We accept payments made by Visa, MasterCard, PayPal and Alipay only. By placing an order using one of the above Credit / Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal / Alipay account used is yours or you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to More Hugs by Ken Lo, we will not be liable for any delay or non-delivery.
- All payment conducted on our online shop is processed by the payment system operated by Magento. Once you make payment on our shop, you are agreeing the payment terms of Magento. You may refer to the Terms and Conditions of Magento for your reference. More Hugs by Ken Lo, however, guarantees that your personal details will be solely used to process the transaction you have initiated and will not be used in any unauthorized action by our party. In the absence of our negligence, we will not be liable for any loss you may suffer from the fault or negligence of other party.
- Acceptance of your Order
- Once you have entered your personal and payment details and placed your order with us, we will send you an email acknowledging the receipt of your order. Please be reminded that this email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and More Hugs by Ken Lo will be completed when we send you a confirmation email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are covered by the contract. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
- More Hugs by Ken Lo reserves the right not to accept an order for any reason. Such reasons include, but are not limited to, one of the following:
- The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
- We identify a pricing or product description error.
- We are unable to obtain authorization for payment.
- You do not meet the eligibility criteria to purchase as stated in this Terms and Conditions.
- Liability
- Views expressed in any media by the designers, companies or third parties, whose products are sold on our online shop or with whom we are associated, are their own. More Hugs by Ken Lo has no responsibility for any of such views as they do not necessarily reflect ours.
- The e-commerce provider, Magento that we are using is a completely separate entity from More Hugs by Ken Lo. In this sense, we bear no responsibility for any consequences caused by their decisions, strategies and opinions. More Hugs by Ken Lo does not guarantee that the use of our website and services will be error-free or that the website or the servers that make it available are free of viruses or other harmful components. We recommend all users of our website to ensure they have installed up-to-date anti-virus software.
- Some unexpected events may happen beyond our control, such as adverse weather. Under such conditions, More Hug by Ken Lo will always endeavor to aim at maintaining its quality services but will not be responsible for failure of meeting any obligations in this terms and Conditions.
- Governing Law and Jurisdiction
- This Terms and Conditions, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms and Conditions.
